CITY TAX

The total amount does not include the tourist tax which will be calculated according to the rates imposed by the relevant municipalities.

Municipality of San Martino Buon Albergo: https://www.comunesanmartinobuonalbergo.it/site_2019/images/pdf/00055.pdf

Municipality of Verona:
to
https://www.comune.verona.it/media/_ComVR/Cdr/Tributi/DELIBERE/2024/tariffe_2024.pdf

 

TERMS OF SALE AND HOUSE RULES

1) CANCELLATIONS/MODIFICATIONS TO BOOKINGS

  • 5 DAYS FLEXIBLE RATE:

The guest pays 100% of the stay amount at the time of booking. The guest can cancel free of charge up to 5 days before the check-in date.

  • NON-REFUNDABLE RATE:

The guest pays 100% of the amount of the stay at the time of booking.

The guest will not be refunded in any case in case of cancellation.

Cancellations and/or changes will be valid once confirmed by email from Management to the customer.

In the event that, for unforeseeable reasons, the booked property becomes unavailable due to extraordinary maintenance or force majeure, we will return the entire sum received to the customer, without further claims.

 

2)CHECK IN – CHECK OUT (Self Check-Out)

The unique access code, which will be provided to the guest after payment, allows for independent check-in to the property exclusively from 3.00 pm on the day of Check In to 10.00 am on the day of Check Out;

The apartment must be vacated by 10.00 am on the day of departure. Otherwise, the cost of an additional night will be charged without leaving the apartment available

In case of early departure

If the guest’s decision is independent of the fault or intent of Camelot Apartments, a penalty will be charged:

  • of an amount equal to 3 nights (rate applied at the time of booking) if the number of remaining nights is greater than or equal to 3 nights;
  • Equal to the remaining nights (rate applied at the time of booking) if the number of remaining nights is less than 3.

If the reason for the early departure is due to an unforeseeable and unavoidable event (sudden illness, death of a family member, etc.), the customer will not be obliged to pay any penalty, provided that he/she must demonstrate the existence of the unforeseeable and unavoidable nature of the event.

 

  • EXTRA GUESTS

It is not permitted to provide or communicate the access code to the facility to third parties and in any case, to introduce into the facility people whose identity document has not been registered, subject to prior authorization, in any case, from the Management.

 

  • REST HOURS AND BEHAVIOUR

In a collective residence such as “Camelot Apartments”, the behavior of the individual guest must be based on the observance of those fundamental rules of tolerance, respect and collaboration that guarantee normal coexistence in relationships with other guests. The guest is required to maintain order and protection of the environment.

It is mandatory to respect silence during the night hours (from 9:00 p.m. to 8:00 a.m.) and during the afternoon rest (from 1:00 p.m. to 4:00 p.m.). The use of the television is permitted only at low volume.

 

  • COMMON AREAS

It is important to always make sure that the access gate, driveway gate and main entrance door are always closed.

One parking space per apartment is included in the price.

It is recommended to keep the common areas clean by throwing any rubbish in the appropriate bins located in the structure.

It is not permitted to allocate any part of the common areas for personal use, to occupy them with furniture, tools and other objects or in any case to prevent other guests from using them.

There are also private or public bins for separate waste collection where you can throw away the bags from each apartment.

Each guest is required to compensate for any damage to the structure and for the improper use of complementary equipment.

 

  • RESPONSIBILITY

We decline any responsibility for the loss, theft or damage of customer property.

 

  • CLEANING AND LINEN CHANGE

The rooms are cleaned at each guest change.

 

  • USER SAFETY

Please note that for the safety of our guests, a 24-hour video surveillance system is in place.

 

  • USE OF APARTMENTS

It is not allowed:

  • Disturbing guests;
  • Keep flammable materials and/or harmful substances both in common areas and inside apartments;
  • Throw or deposit rubbish and waste outside the designated containers. It is also required to respect the separate collection. The full bag, once closed, must be thrown in the designated external private or public bins;
  • Throwing materials that could block pipes into the drain pipes;
  • Make changes to furniture and premises;
  • Tampering with electrical, plumbing, air conditioning, heating systems etc. – Using stoves, cookers of any kind, heat-producing appliances other than those provided;
  • Smoking inside the rooms and in the internal common areas;
  • Keep weapons of any nature and kind; – Keep and/or use narcotic substances; – Light fires.

Guests are kindly requested, when leaving their apartment, to turn off the lights, close the windows and make sure that all taps are closed.

The regulation is considered read and accepted at the time of payment for the stay. Certain of your collaboration, and thanking you for choosing our facility, we wish you a peaceful and happy stay at Camelot Apartments – Business & Holiday. The Management